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Effect of Service Delivery and Quality on Customer Satisfaction: A case study on Ethiopian Electric Power Corporation, North Western Region, Bahir Dar - Aman Abdie
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Aman Abdie:
Effect of Service Delivery and Quality on Customer Satisfaction: A case study on Ethiopian Electric Power Corporation, North Western Region, Bahir Dar - Taschenbuch

ISBN: 3639327004

Paperback, [EAN: 9783639327007], VDM Verlag Dr. Müller, VDM Verlag Dr. Müller, Book, [PU: VDM Verlag Dr. Müller], VDM Verlag Dr. Müller, To assesses the effect of service delivery and quality on satisfaction of EEPCo customers in Bahir Dar town, the research used 175 customers as representative sample selected through Cluster,Stratified & simple random sampling technique. Questionnaire and interview were the tools used to gather information. SPSS is used to analyze the data. Primary and secondary data was used. Relevant conceptual frame work were summarized to have the theoretical background on the situation under study. The research came up with the following finding: service delivery process and service quality in the corporation are below the expectation of customers. In general, the result also indicated that there is a positive correlation between customer satisfaction and the activities in the two major elements of the study. Thus, Having management vision towards service delivery and quality and supporting those who deal in these activities, Having adequate and skilled manpower that can treat customers and provide appropriate training to these employees and using the today's technology to facilitate the satisfaction of customers are the key means for resolving the problem at hand., 2702, Marketing, 2703, Direct, 2705, Global, 2706, Industrial, 2707, Multilevel, 2708, Product Management, 2709, Research, 2710, Telemarketing, 3563, Web Marketing, 2698, Marketing & Sales, 3, Business & Money, 1000, Subjects, 283155, Books

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Effect of Service Delivery and Quality on Customer Satisfaction: A case study on Ethiopian Electric Power Corporation, North Western Region, Bahir Dar - Aman Abdie
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Aman Abdie:
Effect of Service Delivery and Quality on Customer Satisfaction: A case study on Ethiopian Electric Power Corporation, North Western Region, Bahir Dar - Taschenbuch

ISBN: 3639327004

Paperback, [EAN: 9783639327007], VDM Verlag Dr. Müller, VDM Verlag Dr. Müller, Book, [PU: VDM Verlag Dr. Müller], VDM Verlag Dr. Müller, To assesses the effect of service delivery and quality on satisfaction of EEPCo customers in Bahir Dar town, the research used 175 customers as representative sample selected through Cluster,Stratified & simple random sampling technique. Questionnaire and interview were the tools used to gather information. SPSS is used to analyze the data. Primary and secondary data was used. Relevant conceptual frame work were summarized to have the theoretical background on the situation under study. The research came up with the following finding: service delivery process and service quality in the corporation are below the expectation of customers. In general, the result also indicated that there is a positive correlation between customer satisfaction and the activities in the two major elements of the study. Thus, Having management vision towards service delivery and quality and supporting those who deal in these activities, Having adequate and skilled manpower that can treat customers and provide appropriate training to these employees and using the today's technology to facilitate the satisfaction of customers are the key means for resolving the problem at hand., 2702, Marketing, 2703, Direct, 2705, Global, 2706, Industrial, 2707, Multilevel, 2708, Product Management, 2709, Research, 2710, Telemarketing, 3563, Web Marketing, 2698, Marketing & Sales, 3, Business & Money, 1000, Subjects, 283155, Books

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Effect of Service Delivery and Quality on Customer Satisfaction - Abdie, Aman
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Abdie, Aman:
Effect of Service Delivery and Quality on Customer Satisfaction - Taschenbuch

2011, ISBN: 9783639327007

[ED: Softcover], [PU: Vdm Verlag Dr. Müller], To assesses the effect of service delivery and quality on satisfaction of EEPCo customers in Bahir Dar town, the research used 175 customers as representative sample selected through Cluster,Stratified & simple random sampling technique. Questionnaire and interview were the tools used to gather information. SPSS is used to analyze the data. Primary and secondary data was used. Relevant conceptual frame work were summarized to have the theoretical background on the situation under study. The research came up with the following finding: service delivery process and service quality in the corporation are below the expectation of customers. In general, the result also indicated that there is a positive correlation between customer satisfaction and the activities in the two major elements of the study. Thus, Having management vision towards service delivery and quality and supporting those who deal in these activities, Having adequate and skilled manpower that can treat customers and provide appropriate training to these employees and using the today's technology to facilitate the satisfaction of customers are the key means for resolving the problem at hand.2011. 68 S.Versandfertig in 3-5 Tagen, [SC: 0.00]

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ISBN: 9783639327007

ID: 694514849

Effect of Service Delivery and Quality on Customer Satisfaction:A case study on Ethiopian Electric Power Corporation, North Western Region, Bahir Dar Aman Abdie Effect of Service Delivery and Quality on Customer Satisfaction:A case study on Ethiopian Electric Power Corporation, North Western Region, Bahir Dar Aman Abdie Bücher > Wissenschaft > Wirtschaftswissenschaft, VDM Verlag

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Abdie, Aman:
Effect of Service Delivery and Quality on Customer Satisfaction - Taschenbuch

2011, ISBN: 3639327004

Gebundene Ausgabe, ID: 10633657

A case study on Ethiopian Electric Power Corporation, North Western Region, Bahir Dar - Buch, gebundene Ausgabe, 68 S., Beilagen: Paperback, Erschienen: 2011 VDM Verlag, [PU: VDM Verlag Dr. Müller, Saarbrücken]

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Details zum Buch
Effect of Service Delivery and Quality on Customer Satisfaction

To assesses the effect of service delivery and quality on satisfaction of EEPCo customers in Bahir Dar town, the research used 175 customers as representative sample selected through Cluster,Stratified & simple random sampling technique. Questionnaire and interview were the tools used to gather information. SPSS is used to analyze the data. Primary and secondary data was used. Relevant conceptual frame work were summarized to have the theoretical background on the situation under study. The research came up with the following finding: service delivery process and service quality in the corporation are below the expectation of customers. In general, the result also indicated that there is a positive correlation between customer satisfaction and the activities in the two major elements of the study. Thus, Having management vision towards service delivery and quality and supporting those who deal in these activities, Having adequate and skilled manpower that can treat customers and provide appropriate training to these employees and using the today's technology to facilitate the satisfaction of customers are the key means for resolving the problem at hand.

Detailangaben zum Buch - Effect of Service Delivery and Quality on Customer Satisfaction


EAN (ISBN-13): 9783639327007
ISBN (ISBN-10): 3639327004
Gebundene Ausgabe
Taschenbuch
Erscheinungsjahr: 2011
Herausgeber: VDM Verlag
68 Seiten
Gewicht: 0,118 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 31.01.2007 12:45:04
Buch zuletzt gefunden am 04.03.2017 20:54:17
ISBN/EAN: 9783639327007

ISBN - alternative Schreibweisen:
3-639-32700-4, 978-3-639-32700-7


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